Grand Hyatt Mumbai Aims To Be In Top 3 Commercially Successful Hotels in India

With the surge in summer travel across the country and beyond, Grand Hyatt Mumbai is looking confident in holding notable commercial success and taking a leap ahead to achieve its goal to be in the top 3 commercially successful hotels in India. Dietmar Kielnhofer, Area Vice President – Hyatt West India and General Manager Grand Hyatt Mumbai Hotel and Residences, talks to T3 about the scenario, current and ahead.

Talking about how 2023 is unfolding, the year is said to be shaping up to be a remarkable year for India’s hospitality sector, and Grand Hyatt Mumbai records groundbreaking commercial success. Kielnhofer mentions that the thriving growth projections and phenomenal performance recorded by the industry and competitors over the past year, highlight the sector’s strength. While it’s normal to be concerned about the economy potentially overheating, Kielnhofer assures that the current pace would be maintained and that everyone is heading into 2024 with great optimism and high expectations.

“We envisage Grand Hyatt Mumbai as one of the leading destinations in India’s hospitality sector by 2027, confidently claiming a spot among the top three commercially successful hotels in the country. We are completely prepared to take Grand Hyatt Mumbai to new heights and unequalled successes”, states Kielnhofer.

Talking about plans about maximizing traction during the summer season, Kielnhofer mentions that the major focus is on strategically optimizing pricing points, not on volume. The present demand for the brand and services is said to be really high, and the uptick seen in the last six months is expected to continue. The booking pace remains strong, but the primary goal now is to fine-tune the pricing approach and assure effective management of distribution networks.

F&B, MICE, and weddings are referred to be vital to the overall business success. Kielnhofer reiterates Hyatt’s DNA, which emphasizes innovation and quality in food and beverage, thus letting Grand Hyatt Mumbai emphasize on delivering excellent culinary experiences. Along lines of weddings, Hyatt recently launched the #PerfectlyYours wedding campaign demonstrating dedication to offering great services and memorable experiences for bride and groom and their families.

When asked about shifts in trends in the travelers’ mindset, one significant difference that Kielnhofer pointed out is that customers are now paying more attention to cleanliness and sanitation standards. Individuals in the post-COVID era have become extremely careful and discriminating when it comes to analysing the cleanliness practices of businesses with which they contact. This transition has therefore enhanced the importance of hygiene and sanitation accreditations such as HACCP and GBAC certifications.

On the sidelines, about the participation of OTA’s and travel agents in the overall business, Kielnhofer refers the same to be integral parts of the overall business strategy. “We deeply appreciate the value they bring as strategic business partners who facilitate and enable our growth. By embracing these collaborations, we can effectively reach a wider audience, enhance our brand visibility, and ultimately drive our business forward in an ever-evolving and competitive industry. OTAs are now seen as helpful business enhancers rather than competitors”, adds Kielnhofer.

On the sustainability front, Grand Hyatt Mumbai’s commitment to sustainability has led it to take a number of steps that implies the removal of plastic and water bottles from public spaces and guest rooms. The intent is to drastically cut down on the garbage produced in the property from single-use plastics. Additionally, with the purchase of an open access power (green power) for air purification, the installation of an organic waste composter, and the rainwater harvesting program, Grand Hyatt Mumbai secures its commitment to nurturing the environment.