Yatra’s DIYA upgrades to AI-powered multi-city planning and dynamic booking solution
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DIVYA accommodates a range of journey structures: one-way trips across cities, return flights from same or a different destination, or full multi-country loops.
Yatra Online Limited (Yatra) announced a major upgrade to its AI-powered travel assistant, DIYA, making it AI assistant capable of planning and booking dynamic multi-city travel itineraries across destinations, cities, and countries in a single conversation. This upgrade marks an advancement in AI-led travel technology.
“DIYA leverages the semantic intelligence of Large Language Models to deeply understand traveller intent and sentiment. It then applies advanced reasoning to craft highly personalised itineraries and dynamic travel packages-seamlessly identifying the best flights and hotels in real time. Users can continue to refine the packageuntil it’s perfectly aligned with their needs,” adds Shakti Goel, Chief Architect and Data Scientist, Yatra Online.
DIVYA accommodates a range of journey structures: one-way trips across cities, return flights from same or a different destination, or full multi-country loops. It recommends hotels for each stop and suggests relevant experiences, reducing trip-planning time from hours or days to minutes.
Powered by advanced AI models including Google’s Gemini, DIYA, is said to, leverages natural language processing, real-time integrations, and retrieval-augmented generation to deliver personalised, context-aware travel experiences.
Commenting on the development, Siddhartha Gupta, Chief Executive Officer, Yatra Online, said, “The gap in online travel has never really been about access to options. There are plenty of those. The real problem has always been the effort it takes to turn those options into an actual trip. Travellers were left to do all the hard work themselves - coordinating across platforms, second-guessing their choices, and spending weekends on planning instead of looking forward to the journey. With DIYA, we are taking a major step forward in closing that gap. From the first message to the final booking, DIYA holds the entire experience together- intelligently, conversationally, and in real time. That, for us, is what making travel truly intelligent looks like.”
