Indian airlines report support disruptions amid Microsoft outage; flight operations unaffected
Image used for representation only (9)
The disruption, which began on November 12 and continued into November 13, affected Microsoft Outlook, Teams and Copilot users worldwide, with the reported impact limited to customer email support.
Indian airlines have reported no disrupted flight operations, with the impact limited to customer email support amid global Microsoft outage. The outage began on November 12 and continued into November 13, affecting Outlook, Teams and Copilot worldwide. Furthermore, Microsoft issued an official statement assuring the public that there is currently no evidence pointing to a cyberattack.
IndiGo, in its advisory, said its email support was affected, and customer emails may not reach the airline. All other channels, including its 6E Skai AI assistant on the website and app, remain available. The airline did not claim any impact on flights.
Akasa Air notified that its email support was experiencing delays and it may be unable to receive emails.
Air India’s advisory said it is closely monitoring the outage, that flight operations were unaffected and that none of its communication channels were impacted. Voice support, A.I.g, social media and notifications are working normally.
According to other online media reports, SpiceJet's operations appear to have been affected. However, the airline has not issued an official statement or advisory confirming the disruptions linked to Microsoft outage.
Beyond India, Delta Air Lines also reported no impact on customer service, although some employees faced email disruptions.
