Amex GBT launches Egencia AI connector in Claude
Amex GBT
The company also announced the expansion of Egencia's conversational AI into Google Chat and a conversational AI pilot in Microsoft Teams for Neo customers.
American Express Global Business Travel (Amex GBT) announced the launch of the Egencia AI connector in Claude, Anthropic’s AI assistant. One of the business travel industry’s first agentic integrations, this enables both travellers and enterprise AI agents to book and manage policy-compliant air and hotel transactions without leaving the tools they already work in.
The connector is the first deployment of Amex GBT's proprietary agent-to-agent (A2A) architecture: an agentic thinking layer that integrates full travel management company services inside any AI environment. Amex GBT also announced the expansion of Egencia's conversational AI into Google Chat and a conversational AI pilot in Microsoft Teams for Neo customers.
Amex GBT has published Building Trust at the Breakpoints: How AI is Transforming Business Travel, a new report based on independent research and analysis from leading advisory firm Forrester. The study, which surveyed more than 500 enterprise IT decision-makers and 2,000 business travellers, explored how and where AI has the greatest opportunity to make a difference.
It found 90% of decision-makers are satisfied with their organisation's travel technology ecosystem. Still, only 3% say their travel tech stack is fully integrated into enterprise workflow – and only 24% of business travellers describe their experience as seamless and low effort.
92% of decision-makers believe AI will transform business travel into an optimised system, but 78% cite governance and auditability as major barriers to approving autonomous AI. 82% of business travellers believe AI could simplify their lives and 79% trust AI assistance.
“The conversation in our industry is shifting from connecting systems to connecting intelligence – from APIs to AI agents that can reason, act and transact with trust,” said Evan Konwiser, Chief Product & Strategy Officer, Amex GBT. “With our Egencia AI connector in Claude, an employee or an enterprise AI agent can now search, book and manage air and hotel for a traveller within policy, personalised, and backed by our marketplace, while benefiting from being wholly within their existing Claude enterprise environment. That's true agent-to-agent integration for managed travel. It's a foundational capability, and we're just getting started.”
“No matter what solution you're on, Amex GBT intelligence is available to you. Business travel has a lot of moving parts; just giving someone access to content still puts the burden on them to figure it out. Our goal is to deliver the best experience and outcome, not just the best options, whether you're a traveller or an AI agent acting on their behalf,” said John Sturino, SVP of Product & Engineering at Amex GBT.
Amex GBT will also have AI products in Complete by SAP Concur and Amex GBT, including machine learning, LLMs, natural-language-integrated chat, AI-driven insights, and more.
