Four Seasons has taken its service digital with the introduction of its Four Seasons mobile app. Four Seasons Hotel Mumbai is the first of the group’s APAC hotels to be part of this mobile experience.
“With this innovative new App, Four Seasons continues to enhance the guest experience, setting the standard in luxury digital service delivery. Developed based on guest insights and extensive testing, the Four Seasons App is user-friendly and feature-rich, with the services guests have told us they most desire, such as checking in and out with ease,” said Allen Smith, President and CEO, Four Seasons Hotels and Resorts.
The Four Seasons App brings together many traditional in-house departments for the first time, and the company has developed new workflow software and other internal systems to ensure a completely seamless experience for guests, allowing them to choose when and how they interact with Four Seasons employees. Every hotel will continue to enhance their local recommendations section to reflect the latest insider tips and destination highlights.
“We will continue to evolve the product to reflect the ever changing needs of our global travellers. And our greatest asset – our people – will still provide the highest value proposition during every guest stay,” added Smith.
Functions and features of the new Four Seasons App include the ability to make and manage reservations in multiple locations at once; Efficient, wait-free check-in and check-out, including the opportunity to book luggage pickup and airport transfers; Options to customise one’s stay with special requests; Ready-when-you-are room service orders, plus easy-to-book restaurant and spa reservations, tee times and more; Local recommendations for exploring individual destinations; and Built-in geo location service to help with itinerary planning.
