The Air India Group announces the completion of a significant milestone in the integration of its two low-cost subsidiary airlines, Air India Express and AirAsia India. On 27 March 2023, the two low-cost airlines moved to a single, unified reservations system and website, and adopted common social media and customer support channels. This migration, which largely involved Air India Express migrating to the systems used by AirAsia India, confers significant capability and efficiency benefits for the airline and passengers.
This system merger comes five months after AirAsia India was fully acquired and subsidiarised under Air India, and three months after both AirAsia India and Air India Express were placed under a single CEO. In the coming months, the airlines will continue integrating other internal systems and, eventually, their air operating permits and regulatory posts.
Commenting on the development, Campbell Wilson, CEO & MD, Air India said, “The integration of the core reservations and passenger-facing systems of Air India Express and AirAsia India marks a significant milestone in the Air India Group’s transformation journey This new Air India Express, operating both domestically and internationally using systems optimized for low-cost airlines, gives the Group a much stronger LCC platform. Together with the Group’s recent, benchmark-setting aircraft order, this sets the scene for us to realise many new opportunities for customers, employees and Indian aviation.
Air India Completes Milestone In Integration Of Air India Express & AirAsia India
