T3 site is part of the Informa Markets Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Podcast Streaming Now

HomeNewsSHERATON APPOINTS 350 DEDICATED CLUB MANAGERS

SHERATON APPOINTS 350 DEDICATED CLUB MANAGERS

Sheraton Hotels & Resorts has announced the appointment of 350 full-time Club Managers to its Sheraton Club lounges worldwide. Club Managers will offer a range of personalized services as part of the Sheraton brand’s continued effort to enhance the Club experience. This initiative comes on the heels of a $120 million investment to upgrade Sheraton Club lounges across the globe, which resulted in a 125 per cent increase in Club bookings. Sheraton Club is now a $500 million business, driving 15-20 per cent of total revenue at each Sheraton and far exceeding initial forecasts for the premium upgrade offering from Starwood’s largest and most global brand.

“The appointment of hundreds of dedicated Club Managers highlights the fact that we remain focused on improving the signature Sheraton Club experience, which is now a leading source of revenue for the brand,” said Hoyt Harper, Global Brand Leader for Sheraton Hotels & Resorts. “Club managers will deliver meaningful, personalized service that will build loyalty with premium business and leisure customers and give travelers another compelling reason to choose Sheraton.”

Club Managers will serve as the main point of contact for Club guests arriving at Sheraton hotels, starting with pre-arrival communications to confirm stay preferences, such as feather-free rooms, low versus high floor, proximity to and from elevators, and more. They will ensure guests are welcomed with some of their favorite amenities and remain on hand to assist with extras such as concert tickets and exclusive dinner reservations. 

Starting in 2011, Sheraton and its owners invested $120 million to enhance and upgrade more than 120 Club lounges around the world, including those at flagship properties such as Sheraton Waikiki, Sheraton Denver, Sheraton Centre Toronto, Sheraton Hong Kong, Sheraton Buenos Aires and Sheraton Edinburgh.

LEAVE A REPLY

Please enter your comment!
Please enter your name here
Captcha verification failed!
CAPTCHA user score failed. Please contact us!
RELATED ARTICLES

SOCIAL FOLLOWERS

FansLike
FollowersFollow

GALLERY

slide2
slide3
slide4
slide5
slide6
slide7
slide8
slide9
slide10
slide11
slide12
slide13
slide14
slide15
slide16
slide17
slide18
slide19
slide20
slide21
slide22
slide23
slide24
slide25
slide26
slide27

Upcoming Events

NEWSLETTER

    Appointment