Cleartrip has announced the appointment of Priyaah Sundaraam as Vice President – Head of Customer Experience and Fulfilment. In her new role, Priyaah will spearhead the customer experience charter with a focus on building propositions that put customers at the forefront and drive brand equity – in line with Cleartrip’s motto to always keep the customer at the ‘centre of the brand’s DNA’.
With cross-functional experience in aviation and hospitality of over 2 decades, Priyaah’s vast experience in handling planning and strategy-focused initiatives will aid Cleartrip in elevating its consumer experience across platforms and setting industry benchmarks in terms of delivery.
Regarding the appointment, Prahlad Krishnamurthi, Chief Business Officer at Cleartrip, said “As we continue to progress toward several important milestones in our journey, we are pleased to welcome Priyaah to our team. With her extensive knowledge and experience in the Aviation and Hospitality sector, she embodies our values as a leader. She shares our vision and passion for making travel simple and accessible. Priyaah’s track record will significantly impact us as we expand our footprint, support new categories, and build a long-term business through a high-performing team and customer NPS platform. With Priyaah on board, we continue our commitment towards building superior customer service and offering better fulfilment.”
Her latest stint was with Indigo which she has joined since its inception in 2006. She has set up the entire customer relation division, developed various interaction channels and measured customer experience for the organisation at all touchpoints. She has previously worked with esteemed brands like KLM, Hyatt & Trident.
