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Japan Airlines and Amadeus expand partnership

With Amadeus becoming JAL’s recommended distribution partner, Amadeus travel agents in Japan will now have access to JAL’s complete range of travel offers and be able to better serve travellers thanks to the Altéa common platform.  JAL and Amadeus reinforced partnership with an extended distribution and IT agreement. Through this agreement, JAL will benefit from enhanced technology as Amadeus becomes JAL’s recommended distribution partner in the Japanese market.

This comes just five years after the airline announced it was to migrate to Amadeus’ full Altéa Suite for reservations, inventory and departure control modules, back in 2014.

“With this new agreement, we’re aiming to differentiate our travel offers based on value rather than just price. We want to make sure that travel agencies have all the information they need to make the right purchasing decisions, and we can exceed travelers’ expectations throughout their journey. We believe that Amadeus provides the best technology for agents to book and retail Japan Airlines’ travel offers and have therefore chosen Amadeus as our recommended partner,” says Yoriyuki Kashiwagi, Executive Officer, International Passenger Sales of Japan Airlines.

“We’re committed to support JAL’s commercial strategy by empowering travelers with transparency and personalization. In a competitive marketplace, airlines are looking for simple, open, and agile technology that enables them to deliver the travel experiences their customers expect, and that’s what we do best,” says Julia Sattel, President, Airlines, Amadeus.

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