In line with its goal to upgrade and innovate products and systems, Philippine Airlines has signed a landmark agreement with Amadeus to deliver an extensive transformation of the airline’s core technology systems.
“We want Philippine Airlines to stand shoulder to shoulder with the world’s best airlines. We are immensely proud of our 4-Star rating, but it has only inspired us to work even harder. Our mission is to represent the best of the Philippines, and the best of the Filipinos to the world. So our next goal is to get that 5th Star by 2020,” said Jaime J. Bautista, President and COO of Philippine Airlines.
Philippine Airlines will adopt the full Amadeus Altéa Suite, a complete Passenger Service System that aims to streamline and improve all core passenger processes for PAL, including reservation, inventory, departure control, and flight management. The transformation means Philippine Airlines customers will enjoy a smoother experience, from booking to boarding.
Bautista added, “We are expanding and modernizing our fleet, opening new routes, but most importantly, sharpening our customer service excellence. We need technology that will capably support our ambitions, but also a partner that shares our vision. Accordingly, after a rigorous evaluation process, we have chosen to partner with Amadeus, their technology and their people.”
Cyril Tetaz, Executive Vice President, Airlines, Amadeus Asia Pacific, commented, “It’s clear that Philippine Airlines’ business strategy is en route to further propel it into the future of travel, where its customers need it to be, and we’re extremely proud to walk that path with the airline. We are committed to Philippine Airlines’ success in the long-term, and look forward to delivering continual collaboration to ensure today’s agreement matches the expectations of its travelers. We warmly welcome Philippine Airlines to the Amadeus Altéa community, where it joins leading airlines around the world which similarly value the flexibility and customer centricity brought to them by Amadeus’ technology.”
