T3 site is part of the Informa Markets Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Log in Register

Login to your account

Don't have an account yet? Register now!
Username *
Password *
Remember Me

Create an account

Fields marked with an asterisk (*) are required.
Name *
Username *
Password *
Verify password *
Email *
Verify email *
T3 News Network

T3 News Network

MakeMyTrip announced the launch of a dedicated platform, myPartner for travel agents to empower and assist them in offering seamless and enhanced travel booking experience to travellers. The intuitive and user-friendly platform has been designed to provide offline, local travel agents access to one of widest selection of online travel inventory. The myPartner platform will enable them to offer a variety of travel choices, bundled with customization, personalization and travel booking convenience for their customers.

The rapid digital adoption in metros and non-metros, accelerated further due to the COVID-19 pandemic, has led to drastic changes in buying behaviors of travellers, as they shift online to explore and make informed travel purchase decisions.

The fast-evolving environment requires local, offline travel agents to embrace digitization to provide for travellers’ needs while enhancing overall customer service levels to cater to their demands in the new normal. While digitizing day-to-day booking processes of all offline travel agents alike, myPartner has been conceptualized and built to immensely benefit the highly fragmented local travel market beyond metro cities.

With real-time access to an inventory spanning across all travel segments, local agents in tier II, III markets and beyond will be able to simplify and provide transparency throughout the booking process to travellers, while providing more travel options than ever before.

Speaking about the myPartner platform, Rajesh Magow, Group CEO, MakeMytTrip said, “The travel ecosystem demands deeper and wider collaboration amongst all stakeholders in the value chain in order to make a sustained recovery as the sector has been hit hard by the pandemic. Through our new MyPartner offering we are very proud to give access of our rich content and inventory of domestic and international hotels at best prices to travel agents in the country. This will help them in making a faster recovery as travel restrictions are lifted gradually.”

As Indians return to travelling in the new normal, travel agents leveraging this platform will be able to offer options that adhere to MakeMyTrip’s ‘mySafety’ standards which is designed in accordance with the guidelines issued by the health authorities. The mySafety standard focuses on prioritizing safety across all travel touch points offering a safer environment throughout the travel journey.

THE Park Hotels has introduced a specially curated ‘Chef and Bartender at Home’ service under its Food Reimagined brand pillar, that allows guests to enjoy the authentic flavours of THE Park within the walls of their home.

This service offers customised menu for food and drinks at various price points. The teams are well-trained and equipped to treat you to a great culinary experience and prepare those choicest delicacies in the comforts of your kitchen.

Under the brand’s gold certified hygiene and safety program, S.H.I.E.L.D., every team member has undergone mandatory hygiene, safety, sanitization and social distancing training. These stringent hygiene and sanitization measures will ensure a premium and hassle-free experience.

Speaking about the initiative, Chef Sharad Dewan, Regional Director - Food Production, THE Park Hotels said “We have missed the bustling restaurants across our hotels and the chance to serve our guests their favourite cuisine. If you cannot come to THE Park Hotels, we bring THE Park Hotels to you. We are excited to bring the best of THE Park flavours, cuisines and dishes straight to our guests’ homes. This is the perfect retort to both taste and hygiene concerns. We hope to create safe, memorable and Anything But OrdinaryTM experiences for our customers.”

This initiative has been launched across all hotels of THE Park in Bangalore, Chennai, Hyderabad, Kolkata, Mumbai, Navi Mumbai, New Delhi, Visakhapatnam and Goa.

Lufthansa, SWISS, Austrian Airlines, and Brussels Airlines are generally changing their ticket fare structure until the end of December. With immediate effect, all fares can be rebooked several times free of charge.

In response to the pandemic, Lufthansa Group Airlines had already made a one-off free of charge rebooking possible in spring. The new regulation applies worldwide to all new bookings on short, medium and long-haul routes.

The Lufthansa Group airlines are thus meeting their customers' needs for flexible travel arrangements to an even greater extent. However, customers may incur additional costs if, for example, the original booking class is no longer available when rebooking to a different date or destination. Any difference will be compensated for by means of additional payment.

The Lufthansa Group network airlines are also responding to the special needs of customers during the corona crisis and continue to offer a return flight promise on all European routes and, together with AXA Partners, a travel insurance policy for the protection in the country of travel.

On-site cover applies in the event of a travel warning or a significant spread of the pandemic. Travelers will be flown back to Germany, Austria or Switzerland with Lufthansa, SWISS and Austrian Airlines.

Prahalad Singh Patel, Union Minister of State for Tourism and Culture, visited Hotel Ashok , run by ITDC , under Ministry of Tourism to take stock of preparedness of ITDC Hotels subsequent to the order issued by The Delhi Disaster Management Authority (DDMA), permitting hotels to operate in Delhi on 24th August.

While talking about re-opening of hotels, patel said “Opening of the two biggest segments of the tourism industry viz hotels and restaurants in the country's capital is a positive move that will help push domestic travel and give much relief to the industry. DDMA’s decision is a welcome step towards the revival of tourism and hospitality activities in the capital city.”

While interacting with media, he intimated that ITDC has provided rigorous training around the health and safety protocols pertaining to COVID-19 to its entire staff and has developed a detailed SOP for each and every division. ITDC has also signed an MOU with AIIMS to form an advisory body to monitor the situation of COVID-19 on real time basis and take necessary steps as and when needed.”

The Ministry of Home Affairs had permitted to start the hotel, restaurant, and hospitality services in the tourism sector from June 8, 2020, in a phased manner. The Ministry of Health & Family Welfare had issued SOPs/Protocols for the operation of Hotels, Restaurants & other accommodation Units and Ministry of Tourism had subsequently come up with Operational Guidelines for Hotels, Restaurants & other accommodation units which were circulated countrywide.

As part of the wider UN response to COVID-19, the UN Secretary-General Antonio Guterres released today a thematic brief on the impact the pandemic has had on tourism. Drawing on the latest data from the World Tourism Organization (UNWTO), the lead author of the publication, it warns that as many as 100 million direct tourism jobs are at risk, and the massive drop in export revenues from tourism could reduce global GDP by as much as 2.8%. The brief stresses that tourism is an essential pillar of the SDGs and the most vulnerable workers and nations are at greatest risk.

Tourism has been among the hardest hit of all sectors by COVID-19 and no country has been unaffected, with restrictions on travel and a sudden drop in consumer demand leading to an unprecedented fall in international tourist numbers.

The “COVID-19 and Transforming Tourism” Policy Brief from the Secretary-General of the United Nations, Antonio Guterres, makes clear the impact that the pandemic has had on global tourism and how this affects everything from jobs and economies to wildlife conservation and the protection of cultural heritage.

Guterres said: that “It is imperative that we rebuild the tourism sector” in a “safe, equitable and climate friendly” manner and so “ensure tourism regains its position as a provider of decent jobs, stable incomes and the protection of our cultural and natural heritage”. The UN Secretary-General further underscored that tourism is one of the world’s most important economic sectors, providing “livelihoods to hundreds of millions more”, while it “boosts economies and enables countries to thrive”, and at the same time allowing “people to experience some of the world’s cultural and natural riches and brings people closer to each other, highlighting our common humanity”.

It is imperative that we rebuild the tourism sector ensure tourism regains its position as a provider of decent jobs, stable incomes and the protection of our cultural and natural heritage

The Brief warns that the impacts of the pandemic on tourism are already placing conservation efforts in jeopardy. Citing case studies from around the world, it warns that the sudden fall in tourism revenues has cut off funding for biodiversity conservation and, with livelihoods at risk in and around protected areas, cases of poaching and looting are expected to rise. Again, the impact on biodiversity and ecosystems will be particularly critical in SIDS and LDCs. Furthermore, with 90% of World Heritages Sites having closed as a result of the pandemic, both tangible and intangible heritage is at risk in all parts of the world.

Five points priorities moving forward

UNWTO Secretary-General Zurab Pololikashvili said: “Tourism touches on nearly every part of our societies and is a cornerstone of growth and employment, both in developed and developing economies. The United Nations Secretary-General echoes the five key priority areas that UNWTO has identified for tourism to return and drive wider recovery, and both governments and the private sector now have a duty to put this plan into action.”

The Policy Brief notes that women, youth and workers in the informal economy are most at risk from job losses and business closures across the tourism sector. At the same time, destinations most reliant on tourism for jobs and economic growth, including SIDS) and Least Developed Countries (LDCs) are likely to be hardest hit, including through an anticipated fall in foreign direct investment (FDI).

In addition to calling for strong support for the sector in mitigating these massive impacts, the Brief stresses that this crisis represents an opportunity to rethink tourism, including how it contributes to the SDGs. To this end, the Policy Brief provides Five Priorities for the restart of tourism, all aimed at ensuring a more resilient, inclusive and carbon neutral sector. These priorities are:

·         Mitigate socio-economic impacts on livelihoods, particularly women’s employment and economic security.

·         Boost competitiveness and build resilience, including through economic diversification and encouragement of MSMEs.

·         Advance innovation and digital transformation of tourism

·         Foster sustainability and green growth

·         Enhanced focus on coordination, and responsible leadership

·         Alongside penholder UNWTO, a further 11 United Nations agencies contributed to the Policy Brief, highlighting the sector’s unique importance and outreach.

India Convention Promotion Bureau (ICPB) has recently announced that the 13th Convention India Conclave (CIC) to be held on virtual platform from October 29 – 31, 2020.

Keeping the challenging scenario in mind, where the norms of social distancing make it tough to hold a large meeting / conference physically, the MICE body, adjusting to the new normal, will host the virtual conclave based on the theme – ‘Physical and Digital Meetings – A Harmonious Blend.’

“Through this virtual convention, we will try and assure our members that digital and physical meetings – together, is what the future of MICE is. Nothing can replace the importance of personal interactions but in a scenario where individual interface is not possible, we can opt for the digital platform, which is also a great medium to stay connected and conduct business. I am looking at a participation of more than 2000 people as this time we will also invite students from various Universities, who have interest in MICE, to be a part of this great virtual event,” Amaresh Tiwari, Vice Chairman, ICPB said.

He opined that since it is an online forum, ICPB can reach out to a wider audience and help them know more about the scope and functioning of MICE in India.

Thailand-based Dusit International has announced its expansion into India with a plan to open at least two Dusit-branded hotels per year from 2021 onwards in Mumbai, Delhi and Bangalore as well as key leisure destinations throughout the country.

Alongside the signing of Dusit Princess Serviced Suites Kolkata, under a franchise agreement with the Jain Group, Dusit is already in talks with other potential owners and is on course to conclude at least four more signings within the next 12 months.

“While COVID-19 has brought immense challenges for tourism and hospitality worldwide, we remain confident that our resilient industry can and will bounce back, and we expect India to be a key player in international and domestic tourism in the brighter days ahead,” said Suphajee Suthumpun, Group CEO, Dusit International. “We are delighted and honoured that the Jain Group has selected our Dusit Princess brand for their property in Kolkata, and we now look forward to bringing more quality products to the market to generate long-term value for all our stakeholders.”

Slated to open in Q2 2022 as part of Jain Group’s high-end residential development project, Dream One, Dusit Princess Serviced Suites Kolkata will offer 42 three-bedroom units.

Shrayans Jain, Vice President, Jain Group, said, “In the new normal following COVID-19, Indian travellers will be increasingly seeking brands they can trust to deliver the high levels of safety, comfort and convenience they deserve. Dusit has more than seven decades of experience delivering exceptional guest and customer experiences in key destinations worldwide, and the company already has a strong reputation in India for the quality of its offerings. Our companies’ shared values to deliver quality in all aspects will ensure Dusit Princess Serviced Suites Kolkata is perfectly placed to exceed guest and customer expectations, and we look forward to a long and successful relationship with Dusit.”

Virgin Atlantic has introduced free COVID-19 insurance cover on all new and existing bookings. The policy is designed to complement existing travel insurance and provide additional peace of mind for upcoming trips.

Virgin Atlantic COVID-19 Cover ensures related costs are covered.The insurance policy is fulfilled by Allianz Assistance and covers emergency medical and associated expenses while abroad totalling £500,000 per customer – the highest value of policy offered by any airline to date, with no excess payment required.  The policy also covers expenses incurred up to £3,000 if a customer is denied boarding, at either departure or in destination, or has to quarantine due to positive or suspected COVID-19 during a trip.

Customers booked to travel from 24 August 2020 up to and including 31 March 2021 will automatically receive the new COVID-19 Cover. If the flight is operated by a partner airline or a Joint Venture carrier - Delta Air Lines or Air France-KLM - the cover will also apply.

Juha Jarvinen, Chief Commercial Officer at Virgin Atlantic said: “Our priority is always the health and safety of our people and customers and this industry-leading Virgin Atlantic COVID-19 Cover ensures customers can continue to fly safe and fly well with us.

“Following our return to the skies to much-loved destinations like Barbados, we’re planning more services, as travel restrictions continue to ease, including London Heathrow to Delhi, Mumbai, Lagos and Tel Aviv. Whether it’s to visit friends and relatives or take a well-deserved break, we believe this complimentary cover will provide some added reassurance for our customers as they start to plan trips further afield. It applies in parallel to existing travel insurance policies which may now exclude COVID-19, and provides comprehensive cover for coronavirus, recognising the needs of our customers as we restart services.”

The cover starts from the point of booking and ends when the customer returns home or to a hospital or nursing home in their home country. One-way trips are also included, with the insurance cover valid until the end of the journey, which is defined as 12 hours after the arrival of the customer’s final flight.

P&O Marinas, a DP World Company and the world-class developer for marinas, held a virtual workshop, in collaboration with Department of Tourism and Commerce Marketing (Dubai Tourism) and Emirates Airline, to discuss the resumption of the cruise season 2020/2021 in Dubai.

“We have been working with various cruise liners and relevant authorities to ensure that we are all aligned with the efforts being made under the visionary leadership of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, and Ruler of Dubai to restart the economy with great emphasis on establishing detailed health and safety guidelines for each sector. The precautionary measures and safety protocols that are being formulated for cruise tourism will be implemented when cruise ships arrive in Dubai during the forthcoming season. We can assure cruise tourists of the highest global safety standards at every stage of their travel journey from the time they disembark in Dubai to the point they depart from our cruise terminals,” Helal Saeed Almarri, Director General, Dubai Tourism, commented.

He further said that the cruise sector in Dubai has always shown great potential and the sustainable year-on-year growth that we have achieved is due to the continued support of our partners such as DP World, GDRFA and Emirates. “Since the reopening of the city to tourists on 7 July, we are encouraged by the response and continue to welcome visitors to the city. We expect to see cruise ships bringing tourists back to Dubai once all the relevant protocols are in place. Dubai Tourism has also put together an impressive excursion itinerary as part of efforts to position the city as the cruise tourism destination of choice for international cruise travelers,” Almarri added.

Mohammed Al Mannaei, CEO, P&O Marinas and Executive Director, Mina Rashid clarified: “We will always prioritise the health and safety of all our citizens and guests; inspired by the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, since all the implemented resolute measures emphasise his statement "Our people are our most valuable asset". The cruise sector is the fastest growing sector in the travel industry, so we know consumers want to see it back in action as quickly as possible. We were pleased to see the high number of participants in this virtual event and it is reassuring to know we are all coming together to ensure the cruise ship industry returns to normality as quickly as possible. We are also looking forward to seeing our landmark Mina Rashid Marina welcome cruise ships again. We have been monitoring the situation closely and feel confident we can assure customer safety. Our long-standing relationship with shipping lines and our mutually beneficial relationship with stakeholders around the world have held us in good stead as we identify appropriate solutions to ensure tourism flows and business continuity in Dubai.”

The Federation of Associations in Indian Tourism & Hospitality (FAITH) has urgently requested the negative travel advisory from the USA to India to be addressed.

The United States of America currently has a travel advisory, rated level 4 for India (as on 23rd Aug 2020). On a scale of 1-4 this is the highest level of risk rating, carrying with it the advice of ‘do not travel’. As stated, reasons for the same, apart from restrictive COVID 19 protocols, the rating highlights terrorism, crimes against women and insurgency among others as concerns.  

FAITH Associations have highlighted that the USA is the most important long-haul source market for India for most segments of travel. Over the past 10 years, it would have probably brought in between 10- 15 million tourists who could have been instrumental in creating an estimated 40 million foreign tourist visits across Indian states. The travelers from the USA also have one of the highest average stays in India of 29+ days as against the average of 22 + days for all source markets. This is a very strategic source of economic and job multiplier for India.  

Some of the few countries that were reflecting in this category as on 23rd Aug include Syria, Iran, Pakistan, Iraq, Yemen etc. This is perceptually extremely poor for India.

As India has begun the process of opening its air corridors, such an advisory for India is detrimental to kickstarting all leisure, business & mice tourists from the USA. Additionally, travel advisory as such from the United States of America tends to send a wrong signal for the rest of the developed countries as they start opening up their international air travel.

This advisory appears to have been last updated on 6th August 2020.  FAITH has requested the Tourism Minister to urgently take it up with Minister of External Affairs, for him to take up with his American counterpart for an immediate revision.

The favourable revision of the travel advisory would be a big boost in beginning the process of creating a positive sentiment for travel, which will slowly put in motion revival for the inbound tourism industry.

 

.

Informa Markets Travel Portfolio

  • slider-logo2.png
  • slider-logo1.png
  • slider-logo3.png
  • slider-logo4.png

  1. Events
  2. Webinars

WTM

From: 02 Nov 2020 To: 04 Nov 2020

FITUR 2020

From: 22 Jan 2020 To: 26 Jan 2020

MATKA 2020

From: 17 Jan 2020 To: 19 Jan 2020
Webinar Archives
  1. Appointment