IntrCity SmartBus has registered the best ever growth since travel re-started in the post lockdown era. The company has been experiencing 2x faster growth than last year due to change in consumer mindset, and expects to maintain that over the coming year
Particularly, due to the pandemic, the consumers have started expecting better overall quality of experience – including safety, comfort and convenience than ever before. An understanding of the shift in consumer preference helped IntrCity SmartBus scale-up its performance and cross all time high peaks. A comparatively lesser known fact but hardcore reality is that COVID 19 opened floodgates of possibilities for IntrCity SmartBus and helped it carve out a niche in the intercity mobility segment.
The company is today expanding to newer routes and already resumed full-fledged operations on all existing pre-COVID routes on all the seven hubs in Delhi, Bangalore, Hyderabad, Chennai, Mumbai, Ahmedabad and Lucknow -- connecting more than 200 cities.
Commenting on company’s accomplishment, Manish Rathi, CEO and Cofounder, IntrCity RailYatri said, “Our brand gives a lot of weightage to understand the customer’s requirements and offer the best travel experience. The number of satisfied customers being serviced by us is growing each day. All our pre-COVID routes are achieving 15-20% better fill rates and our unit economics have also improved significantly. This is a matter of pride for us.”
“Besides, a survey conducted by us during the lockdown helped us gain an insight into the consumer mindset and introduce a number of innovations. These helped us retain our position as the market leader in inter-city mobility and move ahead faster than we ourselves had expected” he added.