The Hotel Association of India (HAI) has embarked on an extensive restructuring exercise to aid the resurgence of India’s hotel industry in a post pandemic world. As part of the strategy, HAI today inducted Retired IAS Officer and Former Secretary, Ministry of Tourism, Government of India, Madan Prasad Bezbaruah as the Secretary General of the industry body. The appointment of Bezbaruah comes in the backdrop of the industry’s worst ever crisis that has left the sector in one of the most difficult and untenable circumstances. Bezbaruah succeeds the eminent Founder Secretary General of Hotel Association of India, R K. Puri, a Senior Bureaucrat himself, the First Director of Tourism, Railway Board and instrumental in the conceptualisation and launch of the popular “Palace on Wheels”.
The impact of Covid on the hospitality sector across the world is one that tells a tale never heard or seen before. It is also well known that the revival of the industry will perhaps take longer than most anticipate. In such an environment, HAI has taken upon itself the task to develop critical strategies that will help in the long term revival and ultimately, sustenance of the most dynamic industry, over 60% of which caters to the wider sections of the society through the upper mid-market, mid-market and budget segments.
Shedding light on the HAI 2020 strategy while welcoming Bezbaruah, Puneet Chhatwal, President of Hotel Association of India and Managing Director & CEO, Indian Hotels Company Limited said, “The last three months have been the most difficult for industries across; some may have been hit more compared to others, but there is no denying that the impact has been felt by one and all. We believe it is now time to devise ways in which the hotel industry can evolve from the crisis and work towards building a roadmap that helps in the recovery of business and long-term sustainability. Over the last 3 months, HAI has been extremely active in trying to find lasting solutions that will aid this recovery. As an industry body, I am glad that we are taking the first steps in implementing the HAI 2020 strategy. It gives me immense pleasure to welcome Former Tourism Secretary and Senior Bureaucrat Shri. Bezbaruah as the Secretary General of HAI. I am sure, with his vast experience dealing with the complexities of the tourism industry, he will be able to guide the association in the right direction and help us achieve our collective aim to resurrect the Hotel industry in India.”
“We would also like to thank RK Puri for not only leading HAI as its Secretary General for the last 23 years but also his exemplary contributions for the evolution of HAI”, Chhatwal added.