Tata Consultancy Services has been selected by Deutsche Lufthansa AG to provide testing services and help improve the quality of services of their technology operations. The deal is part of Lufthansa’s IT-transformation initiative to accelerate speed to market, improve customer experience and enable innovation and continuous improvement.
TCS will pioneer and manage the enterprise testing services by setting up a test factory model across Lufthansa to streamline and standardise their testing processes, reduce CAPEX and implement next gen services. TCS has emerged as a clear partner of choice for leading airlines looking to reinvent themselves and transform their technology landscape to a digital estate.
Roland Schütz, chief information officer, Lufthansa German Airlines said that he has always maintained that Lufthansa’s success has been built on collaboration and key strategic partnerships. “We have a history in collaborating with global market experts, such as Tata Consultancy Services. TCS’ deep domain knowledge in the aviation business as well as their ability to demonstrate thought leadership had a significant impact on our decision to team up with them. We look forward to further enable our business through TCS’ innovative and intelligent solutions,” he added.
The company’s central European operations are serving over 85 clients in Germany and Austria and have been rated market leader in customer satisfaction in Germany by more than 100 CXOs evaluating over 300 unique IT outsourcing contracts as part of the largest survey undertaken of the industry in Europe.
