The 4-Star Airline ranking recognises continued quality improvement in South African Airways onboard product and service, together with a number of changes to the home base airport customer experience in terms of product and service levels. Edward Plaisted, CEO of Skytrax said, “South African Airways have managed to maintain quality levels throughout the past year, and are delivering a solid product and service standard to their customers, making their 4-Star ranking well-deserved. The Skytrax Star Ranking audit examines more than 800 areas of product and service delivery, across all areas of the airport operations and the cabin experience, and demonstrates that South African Airways passengers can look forward to a high quality of product and service. Skytrax Star Ranking provides an accurate and independent guide for travellers around the world, and 4-Star is a most respected category for an airline. South African Airways has been ranked at 4-Star Airline status for a number of years, and we are delighted to see that they retain this status for 2013.”
Skytrax is known worldwide as the leading, independent authority on airline quality and assessment, and has been completing flight checks with South African Airways during 2012, examining in detail all product and service delivery areas across both international and domestic routes. South African Airways 4-Star Airline ranking signifies that the airline has achieved a good standard of product across all travel categories, with standards of staff service delivery in both the onboard and airport environments also being well ranked.
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