Lufthansa Group Airlines Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and Air Dolomiti has announced on 13 March, customers who have tickets for cancelled and existing Lufthansa Group flights can keep these tickets without having to commit to a new flight date straight away. Existing bookings will initially be cancelled, but the ticket and ticket value will remain unchanged and can be extended to a new departure date up to and including 31 December 2020. Customers can also re- book to another destination.
Previously, customers were asked to notify the airlines of their desired rebooking date by June 1, however this period has been extended by twelve weeks until 31 August 2020. With this policy extension, the Group Airlines are responding to the wish of many customers to help make their travel plans more flexible under the exceptional circumstances caused by the spread of the coronavirus.
The Lufthansa Group offers its customers a discount of 50 euros on every rebooking. Of course rebooking fees will still not be charged, regardless of which fare was booked. Should the rebooked fare be more expensive due to a change of destination (e.g. rebooking from short-haul to long-haul), change of class of travel or similar, an additional payment may be necessary despite the discount.
This regulation applies to tickets booked up to and including 31 March 2020 and with a confirmed travel date up to and including 31 December 2020.
