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IHCL Introduces Touchless Service ‘I-ZEST’

Indian Hotels Company (IHCL) has announced the launch and implementation of I-ZEST: IHCL’s Zero-Touch Service Transformation – a suite of digital solutions across its hotels under its brands – Taj, Vivanta and SeleQtions.

From zero-touch check-in’s and check-out’s, digital invoicing, online payment options and QR codes to digital menus in restaurants, I-ZEST’s digital features will further ensure social distancing for both, guests and associates, while maintaining secure and seamless services. These digital initiatives come on the back of Company’s latest foray into the food delivery service from its iconic restaurants via a dedicated mobile app. 

“Harnessing the power of digital has become even more crucial in times like this. We are leveraging technologies in a meaningful way to ensure minimal contact while offering the sincere care, warmth and guest-centric service that we are synonymous with, with the same zest and dedication as always. With I-ZEST, we have built an enhanced digital layer over our existing systems for the safety of both, our guests and associates,” Vinay Deshpande, Senior Vice President and Head of Digital & IT, IHCL says.

I-ZEST’s new digital features allows guests to interact and engage with IHCL hotels by minimizing the physical touch, but maximising quality of service.

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