The Leela Palaces, Hotels and Resorts announces the launch of SURAKSHA in partnership with Bureau Veritas India. This comprehensive program builds on The Leela’s rigorous cleaning protocol and is aimed at elevating sanitisation, hygiene and safety procedures to deliver a safe environment for guests and associates.
“The world around us has changed fundamentally and it has become imperative that we take even more stringent measures to ensure our guests and associates feel safe as we prepare to welcome them back again” said Anuraag Bhatnagar, Chief Operating Officer, The Leela Palaces, Hotels and Resorts.
“SURAKSHA reiterates our commitment towards the safety and wellbeing of our guests and associates. It redefines our processes so our guests can continue to enjoy our indulgent services and distinctive experiences with peace of mind. While the new Leela experience, as we embrace the new normal may look different, we want our guests and our associates to know that it is thoughtfully curated so they can continue to feel as welcome and comfortable as they did before.”
The Leela is taking a holistic approach and is working with Bureau Veritas India to develop and validate additional protocols and sanitisation procedures. These protocols will be reviewed regularly and certified by a team of hygiene experts from Bureau Veritas, India who will also contribute towards raising the level of awareness as well as provide training to associates as these initiatives get implemented across the brand’s entire portfolio.
“In an industry that thrives on human interaction our biggest challenge is going to be how we reimagine the guest experience so personalized care and thoughtful service is not lost while keeping safety front and centre and limiting face to face interactions. This requires behavioural training and sensitization and we at The Leela are focussed on this,” Bhatnagar added.