Since the resumption of operations in May 2020, IndiGo has been rapidly refunding amounts owed to customers whose flights had been cancelled during the lockdown. The airline has already processed close to Rs 1030cr of refunds, which amounts to about 99.95% of the total amount owed to its customers. The pending credit shells are mostly cash transactions wherein IndiGo is awaiting bank transfer details from the customers.
Ronojoy Dutta, Chief Executive Officer, IndiGo said, “The sudden onset of Covid19 and the resulting lockdown, brought our operations to a complete halt by the end of March of 2020. As our incoming cash flow through ticket sales got impacted, we were unable to immediately process refunds for cancelled flights and had to create credit shells for the refunds that were due to our customers. However, with the resumption of operations and a steady increase in demand for air travel, our priority has been to refund the credit shell amounts in an expedited manner. We are pleased to share that we have disbursed 99.95% credit shell payments and will complete the remaining payments as soon as we receive requisite details from the customers. We would like to thank all our customers who stood by us for their patience and understanding during this unprecedented crisis”.