As India embarks on a mission aimed at slowly reopening the country to international travel, Amadeus has revealed four trends that will shape the airport experience in 2021 and beyond.
Since March, international passenger flights in India have been suspended due to the COVID-19 crisis. Travel was limited to special flights under the Vande Bharat Mission and reciprocal air travel bubbles established with countries such as Japan, Canada, and Germany.
As airports in India return to full capacity, maintaining these levels of passenger safety and trust will be challenging. “Major airports in India are already greatly advanced and smart when it comes to automation, security screening, and baggage handling technologies. However, we are now seeing that future digital transformation initiatives are being accelerated, as the industry rethinks the way people travel, in order to drive recovery and rebuild traveller confidence. This is good news for passengers who will benefit from a more frictionless experience in the future. Looking ahead, the airport experience in India will be underpinned by technologies such as automation, biometrics, big data, and advanced analytics,” Sunil Ankalgi, Head of Sales and Account Management, Airport IT, APAC, Amadeus, said.
Amadeus has identified four technology trends that will have a lasting impact on airports in India and ultimately, help to rebuild India’s travel ecosystem. These trends are: contactless self-service devices, biometrics, social distancing and reducing carbon emissions.