AirAsia customers with flights scheduled to depart between March 23 and July 31 2020 can now choose between a credit with a 2-year validity, or unlimited changes for flights departing up to 31 October 2020. AirAsia has also extended all credits previously issued for COVID19 related disruptions with a validity up to two years.
The unlimited flight changes option means that customers can change their booking to any new travel date before 31 October 2020, on the same route, for an unlimited number of times, without any additional cost, subject to seat availability.
The credit can be redeemed within 730 calendar days from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on AirAsia's website. The two options are only applicable for direct online bookings made via airasia.com.