Flight disruptions like cancellations, delays, damaged or lost baggage, or deficiencies in services are rising daily. Most of the air passengers who experienced flight disruptions are not claiming their rightful compensations either because of ignorance about their rights or because of unfamiliarity with the procedures for claiming their rights/compensations or believes that travel insurances will cover all such.
Air Passenger Rights comprise regulatory laws that support air passengers, to provide protection and compensation whenever they face flight disruptions or any deficiency in airline services. Warsaw Convention, Hague Protocol, and Montreal Protocol positively define airline liabilities and indemnities. In India, Aircraft Rules 1937 and DGCA Regulations, particularly Air Passenger Charter Act 2019 (CAR Series M, Section-3), legally protect the Consumer Rights of Airline Passengers.
Our move is to create an awareness to the traveling public, the first time in aviation history. We at IATA Agents Association of India (IAAI) has voluntarily constituted an expert panel “IAAI – AIR PASSENGER RIGHTS FORUM” to provide knowledge to Air Passengers and FREE consultancy to passengers affected by flight disruptions in India.