Air India SATS Airport Services (AISATS) has completed 10 years of providing airport services at the Kempegowda International Airport (KIA) in Bengaluru. In the last decade, AISATS has played a significant role in adopting and implementing several technological and digital innovations to its ground and cargo handling operations, thereby bolstering the status of Kempegowda International Airport as the Gateway to South India.
AISATS is the only airport service company at Kempegowda International Airport that provides comprehensive ground and cargo handling services, and serves seventeen international and five domestic airlines. Since the inception at Bengaluru, AISATS has handled 125,867 flights and 1,094,284 tonnes of cargo. Apart from providing services to scheduled passenger and cargo airlines, AISATS also specialises in handling charter flights.
In the last decade, AISATS has adopted numerous steps to upgrade and integrate its services with technological advancements in order to keep pace with the fast-track cargo movements across domestic and international boundaries. These innovations have not only helped in bringing service efficiency to AISATS’ operations but have also helped the company to establish and maintain a culture of sustainability and environmental responsibility. Some examples of these technological innovations and advancements are the use of Automatic Storage and Retrieval System (ASRS), and a Very Narrow Aisle (VNA) High Rise Racking system, biodiesel operated forklifts to reduce carbon footprints and IATA e-freight compliance for paper-less cargo movement. AISATS has also indigenously developed Cool Trollies to minimise the temperature excursions while transporting temperature sensitive cargo between the warehouse and the aircraft. Moreover, AISATS has also launched the Cargo Tracking Mobile App to increase efficiency of the supply chain by relaying relevant information of cargo shipments to various key stakeholders. AISATS is currently in the testing phase of incorporating Radio Frequency Identification (RFID) technology within its operations in order to track cargo movements automatically.
Mike Chew, CEO, AISATS said, “AISATS has had a rewarding decade-long association with Kempegowda International Airport, Bengaluru and we would like to thank the airport authorities, customer airlines, cargo trade partners, regulatory authorities, government agencies, service providers, passengers and all our stakeholders for their continuous support. In the last 10 years, we have grown leaps and bounds in our operations, and feel proud to have brought numerous technological advancements, ground support equipment, and cargo infrastructure to ensure seamless airport services and a hassle-free airport experience for our customers. We would also like to thank all our employees who have been part of this remarkable growth story. We look forward to continually providing comprehensive ground and cargo handling services, and implementing the industry’s best practices at the airports we operate in.”