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Top Features That Make Etihad An Unparalleled Hospitality Experience

Ever since its inception in 2003, Etihad Airways has been known for its exceptional hospitality. While ensuring an unparalleled journey on board in terms of health and wellness, the airline also takes pride in offering guests a true ‘Emirati’ experience. For Etihad, it is imperative that a guests’ travel experience is seamless and that they experience absolute comfort throughout their journey.


Here are the top eight features which distinguishes Etihad as the archetype carrier transforming hospitality in the air through a unique combination of service, innovation and technology:

Wellness: Etihad Wellness is an industry-first initiative which is supported by a team of multi-lingual Wellness Ambassadors specially trained at the airline’s training facilities in Abu Dhabi.  Present on every flight, the ambassadors provide an enhanced degree of personalised care and attention. They are available 24/7 pre-departure, at Abu Dhabi International Airport and on board every flight to offer reassurance by sharing advice on travel wellbeing and details of the health and sanitisation measures being implemented throughout the guest’s travel journey. For those in need of additional specific information, the ambassadors can also be contacted at any time before flying via e-mail

Flexible Travel: Etihad offers the option of flexible bookings which allows guests to make unlimited changes to their itinerary. This service is devoid of any ‘change’ fee and allows guests to rebook their flight just by paying the difference, if any. In scenarios where guests are unable to avail the service, they can opt for Etihad Credit.

Verified to Fly: This initiative validates guests’ travel documents before they travel, so they arrive at the airport with complete assurance all essential COVID-19 pre-requisites have been met. The service is available from seven days before the flight, and the guest can upload their documents as soon as they have received a negative COVID-19 PCR test result. This also allows the guest to fast track through long check-in queues as they can directly proceed to ‘Verified to Fly’ desk and drop their baggage.

Economy Smart Seating: Etihad’s Economy Smart Seating, with its unique “fixed wing” headrest, , adjustable back support and generous leg room make long-haul flights even more comfortable. Guests can also stretch out with extra legroom in Economy Space or keep an entire row to themselves with Neighbour-Free-seats. Whether you’d prefer a window seat or extra legroom, Etihad has the perfect spot on board for everyone’s needs.

Check in online and home check-in: Etihad’s dedicated early check-in facility enables guests to make their travel experience as smooth as possible by checking in and dropping off their baggage on behalf of the group. Guests can also avail check-in from the comfort of their homes.

USCBP facilities: US bound passengers can benefit from the US customs and Border Protection facility (USCBP) by Etihad at Abu Dhabi International Airport, which helps them to complete all immigration and customs formalities before departing. After the guest has cleared customs and immigrations there would be no need for further checks when they arrive in the US.

Charter flight: Etihad has also expanded its business with the launch of charter and special flight services. Fully customisable, business and leisure, guests can choose from a variety of flight options including a dedicated passenger service, cargo only flight or a combined passenger and cargo package. These charter flights provide a convenient option for travel, with the flexibility to choose departure time, destination, and routing.

Etihad Chauffer and Etihad Coach services: Etihad offers complimentary Chauffer services to and from Abu Dhabi Airport for First and select Business class guests. The airline also provides complimentary coach services to escort guests to and from the airport. All safety measures and protocols are followed, keeping their well-being as key priority.

Courtesy: Etihad Airways 





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