Launched in four phases, the initiative begins with English-language support and plans to expand to over 22 languages.
BLS Internationa has announced the launch of an AI-powered VoiceBot to provide round-the-clock assistance in Canada. The VoiceBot is said to enable human-like interaction and play a key role in addressing customer queries, thereby reducing wait times for live agents and streamlining overall operations.
From answering basic visa-related FAQs to guiding users through documentation and consular services, the AI system is expected to significantly reduces dependency on human agents, eliminates long queues, and enhances the end-user experience.
In its initial phase, the AI-powered VoiceBot will operate exclusively in English. In Phase 2, support for over 22 additional languages will be introduced, enabling a seamless and inclusive multilingual experience across global missions.
Shikhar Aggarwal, Joint Managing Director at BLS International, said, “The rollout of AI-powered VoiceBots reinforces our commitment to delivering accessible, efficient, and customer-centric visa, consular, attestation, and related services. By offering instant access to accurate information, we aim to elevate the service experience and build the next generation of citizen-facing technologies.”
In Phase 3, the company will launch AI-powered Chatbots alongside an AI-powered email response system to provide personalised, context-aware replies immediately after application submission or query receipt. In Phase 4, a quality management solution will be introduced to monitor and evaluate 100% of customer service interactions—ensuring consistent excellence across all touchpoints.